1. Check whether the Wi-Fi password you entered is correct. Check for spaces before and after the Wi-Fi account or password and case  sensitivity issues.

 

2. Check whether your device is powered on and turned on, and make sure that the device is in the correct pairing mode.

 

3. If your device is a Wi-Fi device, please use the "Add Manually" method to add it. The "Auto Scan" method may not be able to add your Wi-Fi device.

 

4. If you are using iOS 14 and above, please check your settings to make sure you have given local network permission and wireless data permission to the Smart Life App.

 

5. Please confirm that if your router is provided by your ISP, that it is compatible to work with smart products. Third party routers from ASUS, Netgear, TP-Link and other brands are recommended over ISP provided routers.

 

6.   Please make sure your router is a Wi-Fi 5 router or turn off the Wi-Fi 6/802.11ax mode of the 2.4Ghz Wi-Fi in the Wi-Fi 6 router. Our devices are unable to connect to Wi-Fi networks with the Wi-Fi 6 standard.

 

7.   Please confirm that the Wi-Fi password encryption method of your router is WPA2-PSK/WPA. Our devices do not support WPA2-CERT and WPA3, and the wireless mode cannot be 11n only.

 

8.   Ensure that broadcasting is enabled for Wi-Fi and is not hidden. Ensure that your device has been added over a Wi-Fi band of 2.4 GHz (Check whether the 2.4 GHz band and 5GHz band share the same Wi-Fi account. If so, we recommend that you configure two accounts and switch to the 2.4 GHz band during network connection).

 

9.   Ensure that the DHCP service is enabled for the router. If not, the IP address will be occupied.

 

10.   If you are informed that the device has been bound to another account during the pairing process, please remove the device on the other account before attempting to pair with the new account.

 

11.   Please make sure that the signal of the network environment where the device is located is strong and stable.

• Troubleshooting: Download an Internet Speed Test App (make sure the phone is connected to the 2.4Ghz network), place your mobile phone in the same location as the device, and then test the Internet upload and download speed at that location (ensure that the speed is at least: upload ≥ 2 MB/s, download ≥ 2 MB/s or upload ≥ 16 Mbps, download ≥ 16 Mbps)

 

12. If the network is normal but the device network connection still fails, check whether the router is overloaded. You can disable a device's Wi-Fi feature to reserve the channel for resource reallocation.

 

13. If wireless MAC address filtering is enabled for the router, remove your device from the router's MAC address filtering list to ensure that it is allowed to connect to the network. You can also disable MAC address filtering on the router.